Order number
Find it in My Orders or your order confirmation.
Shop with confidence
Shipping & returns, made clearer
Understand what happens after checkout, how to follow your delivery and where to begin when an item needs attention.
Your shipping journey
Follow progress from your account as the store confirms, prepares and dispatches your order.
Open My Orders-
Order confirmed
Your order and payment status appear in My Orders after checkout is completed.
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Prepared for dispatch
Items are checked and packed. Processing time can vary by product and availability.
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Delivery updates
When tracking information is available, use the order details page to follow delivery progress.
Start a return enquiry
Contact customer care before sending an item back. The team will confirm eligibility and the correct next step for your order.
Ask about a return-
Share your order details
Include the order number, item name and a clear explanation of the issue.
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Keep supporting information
For damage or an incorrect item, photographs of the product and packaging can help the review.
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Wait for return guidance
Keep the item, accessories, tags and packaging together until support confirms the return instructions.
What to prepare before contacting us
Checkout contact
Use the email address or mobile number linked to the order.
Item details
Tell us which product needs support and what happened.
Useful photos
Keep clear images ready when reporting damage or a wrong item.
Common questions
For a decision about a specific item, contact customer care with your order details.
Where can I see delivery progress?
Open My Orders and select the relevant order. You can also use the tracking help page.
Can every item be returned?
Eligibility can vary by product and order condition. Contact support before sending anything back so the team can review your item.
When is a refund completed?
Approved refunds are processed after the return review. The time for funds to appear can also depend on the original payment provider.
Need order-specific guidance?
Our customer care team can review the product, destination and current order status.